Refund policy
At Reveald, every Scoop Surprise box is uniquely curated based on the surprise categories revealed during the scooping process. Because each order is personalized and assembled specifically for the recipient, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or dissatisfaction with the surprise contents received.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of receiving your order at info@reveald.co.za.
To assist us in resolving the issue, please include:
- Your order number
- A description of the issue
- Clear photographs of the item(s) and packaging
Once reviewed, we will determine the appropriate resolution, which may include a replacement item or other suitable remedy.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Mystery and surprise boxes
- Personalized or custom-curated gifts
- Beauty and personal care products
- Food and beverage items
- Sale or clearance items
- Gift cards
- Promotional, competition, giveaway, or prize items
Exchanges
As our products are mystery and surprise-based, we do not offer exchanges for items received as part of a Scoop Surprise box.
Refunds
Refunds will only be considered where:
- An order cannot be fulfilled by Reveald;
- A product is defective or damaged and cannot reasonably be replaced; or
- A refund is otherwise required under applicable consumer protection laws.
If a refund is approved, it will be processed to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
We are committed to ensuring that every Scoop Surprise delivers a memorable and enjoyable experience.