Terms of service

OVERVIEW

Welcome to Reveald. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Reveald. Reveald operates this website and online store, including all information, content, features, tools, products, and services available through the website.

By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms of Service and any policies referenced herein, including our Privacy Policy and Return & Refund Policy.

If you do not agree to these Terms of Service, you may not access or use our Services.

SECTION 1 - ELIGIBILITY

By using our Services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

SECTION 2 - OUR PRODUCTS

Reveald specializes in mystery and surprise gift products.

By purchasing a Scoop Surprise product, you acknowledge and agree that the contents of your order are selected through our unique scooping and curation process.

Product images, promotional materials, social media content, examples, and marketing displays are provided for illustrative purposes only and are intended to demonstrate the types and categories of products that may be included.

The actual contents of each Scoop Surprise box may differ from examples shown and may vary from order to order.

Reveald does not guarantee that any specific product, colour, brand, style, or item shown in promotional material will be included in any order.

SECTION 3 - SCOOP SURPRISE PROCESS

Customers acknowledge that Scoop Surprise products are assembled using a random scoop selection process.

The colours and categories revealed through the scoop process determine the types of gifts included in each order.

Every Scoop Surprise box is unique and may differ from other boxes of the same value.

The number of products included in each Scoop Surprise box may vary depending on product sizes, categories, availability, and promotional offerings.

SECTION 4 - GRAND REVEAL PROMOTIONS

From time to time, Reveald may offer special promotional prizes, rewards, giveaways, or "Grand Reveal" opportunities.

The inclusion of any promotional prize is random and subject to availability.

Reveald reserves the right to substitute any advertised prize with a prize of equal or greater value where necessary.

Promotional prizes:

Have no cash value
Are non-transferable
Cannot be exchanged for cash or store credit
Are subject to availability

Reveald reserves the right to modify, suspend, or terminate any promotional campaign at its discretion and in accordance with applicable law.

SECTION 5 - ORDERS

By placing an order, you make an offer to purchase products from Reveald.

We reserve the right to accept, decline, cancel, or limit any order for any reason.

Orders are only accepted once payment has been successfully processed.

Customers are responsible for reviewing all order details before submitting an order.

SECTION 6 - GIFT RECIPIENT INFORMATION

Customers are responsible for ensuring that all recipient information, including names, addresses, contact numbers, and gift messages, is accurate at the time of ordering.

Reveald is not responsible for delivery failures, delays, or additional costs resulting from incorrect information supplied by the customer.

SECTION 7 - PRODUCT SUITABILITY

Our products may include:

Beauty products
Personal care products
Jewellery
Fashion accessories
Home décor items
Food and beverage items
Stationery and gift products

Customers are responsible for considering any allergies, sensitivities, dietary requirements, or personal preferences of the recipient.

Reveald cannot guarantee that all products will be suitable for every recipient.

SECTION 8 - PRICING

All prices are displayed in South African Rand (ZAR).

Prices may be changed at any time without notice.

Shipping charges are displayed separately during checkout unless otherwise stated.

SECTION 9 - PAYMENT

Payment must be received in full before an order is processed.

We reserve the right to refuse or cancel any order where payment cannot be verified or processed.

SECTION 10 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

Reveald is not responsible for delays caused by:

Courier companies
Weather events
Public holidays
Customs processes
Events outside our reasonable control

Risk in the products passes to the customer upon delivery.

SECTION 11 - RETURNS AND REFUNDS

Please refer to our Return & Refund Policy.

Due to the nature of our mystery gift products, we do not accept returns, exchanges, or refunds for:

Change of mind
Personal preference
Dissatisfaction with surprise contents

Damaged, defective, or incorrect items may qualify for replacement or other remedies in accordance with our Return & Refund Policy.

SECTION 12 - INTELLECTUAL PROPERTY

All website content, images, branding, graphics, logos, product descriptions, text, videos, and designs are the property of Reveald or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

SECTION 13 - THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

SECTION 14 - CUSTOMER FEEDBACK

By submitting reviews, testimonials, comments, photographs, or other content to Reveald, you grant us a royalty-free, worldwide, perpetual license to use, reproduce, publish, display, and promote such content.

SECTION 15 - PROHIBITED USES

You may not use our Services:

For unlawful purposes
To infringe intellectual property rights
To distribute harmful software or malicious code
To interfere with website security
To submit false or misleading information

SECTION 16 - DISCLAIMER

Our Services and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Reveald makes no warranties regarding:

Website availability
Product suitability
Continuous or error-free operation

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Reveald shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Services or products.

SECTION 18 - INDEMNITY

You agree to indemnify and hold harmless Reveald, its owners, employees, contractors, and service providers from any claims, losses, damages, liabilities, or expenses arising from your breach of these Terms.

SECTION 19 - PRIVACY

Your use of our Services is subject to our Privacy Policy.

SECTION 20 - CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Changes become effective when posted on our website.

Continued use of the Services constitutes acceptance of any updated Terms.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or the use of our Services shall be subject to the jurisdiction of the courts of South Africa.

SECTION 22 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Reveald