Shipping policy

SHIPPING POLICY

Thank you for shopping with Reveald.

Every Scoop Surprise box is carefully curated and packed with love to create a memorable gifting experience. Please review our shipping policy below.

Processing Times

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional campaigns, public holidays, or special events, processing times may be extended. We will do our best to keep customers informed of any significant delays.

Shipping Areas

We currently ship throughout South Africa.

At this time, international shipping is not available.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major Cities: 1–3 business days

  • Regional Areas: 2–5 business days

  • Outlying and Remote Areas: 3–7 business days

Delivery timeframes are estimates only and cannot be guaranteed.

Shipping Partners

Reveald may use various trusted courier partners, including but not limited to:

  • The Courier Guy

  • PUDO

  • Other approved courier service providers

The courier partner used may vary depending on the delivery location and shipping option selected at checkout.

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Shipping method selected

Any promotional free shipping offers will be clearly displayed on our website and are subject to the specific terms of the promotion.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the parcel where required.

Gift Deliveries

Many Reveald orders are sent directly as gifts.

Customers are responsible for ensuring that all recipient details provided at checkout are accurate, including:

  • Recipient name

  • Delivery address

  • Contact number

  • Gift message

Reveald will not be responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect information supplied by the customer.

Failed Deliveries

If a delivery cannot be completed due to:

  • Incorrect address details

  • Incorrect contact information

  • Recipient unavailable

  • Refusal to accept delivery

the parcel may be returned to us.

Any additional shipping costs required to resend the parcel will be the responsibility of the customer.

Delivery Delays

While we strive to deliver orders within the estimated timeframes, Reveald is not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays

  • Strikes or industrial action

  • Service disruptions

  • Events beyond our reasonable control

Damaged Parcels

Please inspect your parcel upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the parcel at:

info@reveald.co.za

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the parcel and affected items

We will investigate the matter and provide an appropriate resolution.

Risk and Ownership

Ownership and risk of loss pass to the customer upon delivery of the order to the shipping address provided at checkout.

Contact Us

For any shipping-related questions, please contact:

Reveald

Email: info@reveald.co.za

Website: www.reveald.co.za